Terms of Service

Privacy
Front Porch Pickings, LLC respects your privacy and will not sell or share your information.

Orders, Invoices, & Payment
We require a credit card and a $25 enrollment fee to create a member account. Orders are placed between Friday and Monday at Noon on our online store. Your credit card will be charged on the day of delivery. The billed amount is dependent on the changes you have made to your order. You can view your payments at all times by logging into your member account.

Residential Delivery
Delivery of your box will fall on the same day each week. There is no need for you to be home at time of delivery (unless you order dairy -- please see next paragraph). If temperatures are extreme (hot or cold), it is recommended that you leave a cooler in your designated delivery place where we will gladly place the entire bin and it's contents. Unless we are instructed otherwise at the time of your order, your bin will be left at your front door.

 

** COOLER REQUIRED FOR DAIRY DELIVERY  ***

Please understand that meat, eggs, and cheese need to be kept at proper temperatures. If you are not home at the time of delivery, customers must leave a cooler with ice. FPP will not leave frozen or  refrigerated items if there is no cooler. Customers will not be credited for delivery returns.

 

In addition, we delivery dairy in a thermal pouch. Please return pouch on your next delivery. Pouches not returned will incur a $5.00 fee.


Front Porch Pickings, LLC reserves the right to change delivery days. We will give you a seven day notice, via email, if delivery days should change permanently. 

Business/Office Delivery/Pick Up Locations
Delivery of your box will fall on the same day each week. It is the customer's responsibility to pick up the box at the location and during the set times designated by the employer. Limited arrangements may be made through your employer, but is solely at the discretion of the employer. Please note that Front Porch Pickings, LLC & The Employer are not responsible for refunds or replacement boxes that are not picked up during the set hours.

The Front Porch Pickings, LLC reserves the right to change delivery days. We will give you a seven day notice, via email, if delivery days should change permanently. 

Re-Use & Recycle
Front Porch Pickings is dedicated to keeping it green! Please leave the previous week's boxes out on your delivery day so we can reuse them the following week. Office deliveries will leave empty boxes at the same location as delivery. There is a $5.00 fee for boxes NOT returned.

Suspending Your Delivery for Vacation
If you need to pause your service temporarily, please login to your account and place your bin on vacation hold by Monday at Noon. Orders canceled after the cut off time are not refunded. However, we can deliver to a friend, relative, or neighbor in our delivery area.

Mother Nature
Please understand that our business is in Mother Nature's hands! Due to inclement weather we may have to postpone or cancel a delivery. If this happens, we will do the best to notify you in a timely manner! If the delivery must be canceled by by Front Porch Pickings, the customer will be credited.

Satisfaction Guaranteed
We stand behind our products! If you receive an item that is not unacceptable, please call or email within 24 hours of delivery to let us know. We will place a credit on your account. Please remember that we are doing our best to provide you organic and pesticide free produce...so finding a little green worm means your produce was not sprayed!

Cancellation of Service
If you would like to cancel, please fill out our cancellation form and your request will be processed within 48 hours. You will receive confirmation by email.

Customization
All boxes are fully customizeable and can be changed online from Friday to Monday at Noon.

Changes to Terms
Front Porch Pickings, LLC may occasionally update these Terms of Service.  When we make changes, we will notify you by email and will update changes here. 

Accepting the Terms
By placing an online order with us, you understand and agree to the above terms.

Front Porch Pickings, LLC
1230 N US 1 Hwy
Ormond Beach, FL 32174
386.753.4565
fp@frontporchpickings.com