Can I Customize My Order?
Absolutely! All of our subscription boxes are completely customizeable. Each Friday, after receiving our newsletter our customers can log into the FPP website to make order changes to the pre-selected items and add on any store items you wish. Just need to make all changes by our cut-off time on Mondays.
How Often Do You Deliver?
We delivery weekly. However you have the flexibility to receive your deliveries each week or every other week.
Is there a minimum order or delivery Fee?
Yes, our minimum order is $28. You may select any items in our store to meet your minimum. The only items that are not included in meeting the minimum are items under the "Milk, Meat, & Eggs (Add-On items).
When is my payment processed?
Your order payment isn't processed until you've received your delivery and are completely satisfied with your order! We process payments each Friday after 4pm.
Do I tIp My Delivery Driver?
All of our tips go straight to the team member who delivered your order. Tipping isn't required, but our drivers sure do appreciate your generosity when they've done a stellar job! You many tip through your online account until the Saturday after delivery by selecting "Upcoming Orders", then click on the order in which you just received, and add your tip in the shopping cart.
What if I'm not in the office on Delivery Day?
Delivery of your box will fall on the same day each week. It is the customer's responsibility to pick up the box at the location and during the set times designated by the employer. Limited arrangements may be made through your employer or pick up location, but is solely at their discretion. Please note that Front Porch Pickings and the pick up location are not responsible for refunds or replacement boxes that are not picked up during the set hours.
Can I pause my deliveries for Vacation?
DO You re-use boxes, ThermalS & Ice Packs
YES! Front Porch Pickings is dedicated to keeping it green! Please leave the previous week's produce box, thermal pouches and ice packs out on your delivery day so we can reuse the boxes the following week. Office deliveries will pick up empty boxes at the same location as delivery.
What happens during inclement weather?
Please understand that our business is in Mother Nature's hands! Due to inclement weather we may have to postpone or cancel a delivery. If this happens, we will do the best to notify you in a timely manner!
What months do you deliver?
We deliver all year round except for a few weeks in August.
Can I Pause my Deliveries for Vacation?
If you need to pause your service temporarily, just log into your member account by our cut off time to place your account on vacation hold. Please understand that once we have confirmed with the farmers, we are unable to make any changes to the order because the produce has already been purchased. If its after the cut off time, we can make arrangements with neighbors or deliver to another family within our designated delivery area.
HOW do I Cancel If FPP is not right for me?
If you would like to cancel your account is fill out our cancellation form at: https://www.frontporchpickings.com/cancellation-form.html. We will inactivate your account within 5 days.